Delivery terms
Delivery outside Russia of designer dolls and toys purchased in our online store is possible in the following ways:
- Russian Post
- CDEK
- DHL
You can choose a convenient delivery method that suits you in terms of cost and terms when placing an order in the shopping cart. The price and terms are calculated automatically on the rusdoll.shop website, based on the data provided by the delivery services. To receive an order paid for on the rusdoll.shop website, you must present any identification document of the recipient.
What should one take into account:
Be sure to check the parcel at the department or in the presence of the courier of the delivery service! Inspect the packaging for damage. Also, carefully open the packaging and inspect the doll (toy) for integrity. If damage is found, ask the service representative to document this fact in an appropriate manner.
This is necessary in order to subsequently have confirmation that the goods were damaged during transportation, and not by you, in order to exchange it for a similar in appearance and cost, or send it to us for repair. We value both the fruits of our labor and our clients. And therefore, in the event of such a distressing situation, we are ready to restore the doll free of charge, as well as to assume transportation costs.
Of course, we can also restore the doll if it was accidentally damaged by You, children or a pet. But in this case, the cost of repairs, shipping and re-delivery, unfortunately, will fall on You.
How we pack the product
To avoid damage during transportation, including the above-mentioned situation, we take a responsible approach to the packaging of our dolls and toys.
The products are placed in cardboard boxes filled with wood shavings and carefully fixed in them. The box is wrapped in several layers of air-bubble film and, if necessary, is placed in another mail box. This way we try to minimize the risk of damage to the product.
When shipping abroad, customs offices in some countries may open the package to check the shipment. In this situation, it is already problematic to guarantee integrity. Such cases occur, fortunately, extremely rarely.
If you are interested in any question, please contact us — order@rusdoll.shop. We will be pleased to answer!